A & S Pump Service - Sanger, California

Larry Day

Had the well stop working while I was out of town and the rest of the family was without water.
Gave them a call and they jumped right on it and had them back with water quickly.
Had them do other work a couple of years ago and they are great to work with.

CB Sayers

I have done business with A&S over a number of years and have found them to be honest, friendly, highly competent and efficient. Straight talkers, they will give me advice over the phone so that I can fix my own problems without having to pay for a service call. When I need them on site, they respond quickly and get the job done without upselling. They have the kind of business ethics that I respect and trust.

Rick Morales

A & S Pump Service was a most warm and personable experience answering all my questions and fully explaining what may have been the problem replacing any necessary parts to fully correct the problem and absorbing any extra costs due to an unexpected problem that occured. I had the pleasure of meeting three different crews over the three days it took to correct the problems all of which were very professional and personable taking the problem and making the job a personal task. Also had the pleasure of meeting Scott personally and Twila by phone. My experience was an absolute pleasure. Definately a 5 star company and receive my highest recommendation and will be my only recommended company.

Shana Kennedy

The basis for my 3-star rating is two parts. First, I give Twila and her service team kudos for the 5-star service that they provide. I don't know if anyone can do a better job responding to pump repair needs post haste. However, I'd give them 1-star for their equipment pricing. I was able to find exact pump & motor pricing consistently 35-40% less from reputable vendors. To me, that kind of price gouging doesn't offset their stellar service rating and I'm slightly disappointed when considering the whole of parts pricing and service combined. Would I use them again? Most definitely I would call them, but I will ask for parts pricing up-front and negotiate something more competitive or I would give someone else a chance if competitive pricing isn't attained.

Al Fischer

About 5 yrs ago A&s put in a new pump. Fine work. Good quality throughout. Yesterday woke up to no water. Called them and in abt 30 minutes their tech arrived. 1 1/2 hours later he left. FIXED ANE THE WATER Flowed!! Zak explained what he was doing a then provided a clear invoice. Had the needed parts in his truck and was friendly and an excellent comunicator. The. woman that answered the phone was pleasant as well as the gentleman she transferred me to.
I recommend A& S for your well service. 199 percent satisfaction!!

Russell Martone

A&S Pump Service installed critical equipment for a water distribution system for a large RV park that we own in Sanger. These critical components subsequently failed and despite repeated contact, A&S has placed little importance on visiting the site to assess and/or address the failure with components they've installed.

Twila, who proudly refers to herself as the "owner" of A&S, advised that A&S technicians were very busy and hard to schedule, even for such a critical issue that faced by a business depending on the water distribution system. She acted as if it were a privilege to do business with A&S(?). She found it "quite amazing" that the park could continue to get by with water distribution over the period since she was last contacted the week prior. However, she could not commit to when A&S Pump could actually have a technician contact the park to schedule a visit. She made light of the situation even joking about playing phone tag to eventually schedule something. I advised her that this was very unprofessional and that I would take all future business elsewhere.

It would have been nice to know before having A&S Pump install critical equipment that their customer service would end post sale and installation and that there could be no expectation for expedient help if installed equipment might fail. They may be good on smaller residential projects, but I would think twice about using them for anything on a larger scale or that might be critical to efficient system operations where timely repairs may be required.

Mark Moran

I could not have asked for a more prompt response to replacing my 20+ year old galvanized system when it began to fail. From ownership to Jules in the office, to Jack Atwell and Zack for their boots on my dirt, their professional and personable service during my need for well experts, has left me knowing who to call upon for service.from this day forward. My gratitude to A&S Pump Services for making this a painless experience.

Justin Raymond

Jack with A&S just left my home and repaired a problem with the float on my water storage tank. He and Twila were very helpful through this whole process and I highly recommend them for your pump needs. Thank you A&S!