Budget Car Rental - Avondale, Arizona

Chaz U

So I chose this particular location for a day rental and end up keeping the vehicle for two additional days...the reason I rated it three stars it's because the customer service is just average and the customer service person funny acting with certain customers

melissa splaine

I rented a car here in August 2023 and had a great experience. Staff was great and the car was clean and also very reliable. Thanks

AzScorpion S

I'd give them. ZERO stars if I could! I made my reservation 3 months ago for a 1 day rental. The manager Oscar called me the day of the rental saying they won't have my car and I need to call around to find one. Seriously you have 3 months notice and you didn't know even the day before you wouldn't have one in stock? I get it some need their rental longer but this is just poor planning! It's not MY job to fix your mistake!!! Also I rented it through Costco which they told me it's up to Budget to find the customer another rental even if it means going to another company. This is per their rules between Costco and the rental companies. You lost a long time customer (yes check my Fastbreak record) and I'll NEVER rent though them again! Luckily Enterprise had a car available and Costco is covering the difference in price.

Jamie Maurer

DO NOT RENT FROM THIS LOCATION!!! I went in to this location and spoke with the owner Oscar to reserve a car for the following week. I was quoted $637.00 with my Sam's club discount. When I went to pick the car up a week later they tried to charge me over $700. When I questioned the lady she got the owner who looked up what he quoted me and ended up giving me the car for $629. Two weeks after dropping off the car I got my credit card bill for $808. When I stopped in to talk to him he realized I was charged for miles instead of unlimited miles. So he gave me his card and told me to call the national number explain what happened and to contact him and the additional $188 would be taken off. Easy enough...so when I hot home I did just that. However when they called him to verify he said he acted like he did not know what was going on. He told them he never said anything even though I have this paper he printed out for me and circled the overcharges and wrote unlimited behind it. The national company is nice enough to look into this for me but I will never ever get a car from this location ever again!!! If I could give negative stars I would.

Kristen R

Very good customer service. Needed a car last minute. The gentleman behind the counter was very busy but was great in accommodating everyone in store and on the phone. He got us a car and a great rate for the few days I needed it while my car is in the shop. Would absolutely rent from here again! The representative was friendly and helpful!

Michael

Fernando was very professional and patient. Was in and out quickly.

Christian Cisneros

If I were able to rate a 0 stars I would. The customer service was horrible and their management. I reserved a 26 ft truck 3 weeks in advance. Luckily I showed up to pay the truck the day before picking up. The reception lady said they don’t have the truck, and they don’t know when they would have one! We are moving out of state, and have a deadline to move!!! It would of been horrible to show up at our reservation spot at the time assigned and they don’t have the truck anywhere!

Advice- get budget’s quote, and price match with uhual!

Kirk Brancato

Is it possible to rate this establishment negative stars? Terrible customer service. The gentleman at the desk, who I presume is the franchisee?...was one of the rudest people I've ever met. He definitely did not care about customer satisfaction. He was very argumentative with me about an error made by the website, then tried to charge me for a larger truck when I reserved a smaller one. Also this man claimed there were no trucks available, when the lot (front and back) were full of trucks. The U haul rental location down the street was a class act. The woman who worked there commented that I was not the first person to leave budget and rent from them. Hopefully budget corporate office will address mine and many of the other complaints against this location.